Is It Really All About The Price?

For our customers, they look for an excellent customer service experience and that’s what we strive to provide.

We asked some of our customers about our customer service. Here’s what they had to say:

Q: What were your first impressions of our staff?

“When I enter a store, the way I am greeted and assisted by staff sets the tone for my entire shopping experience. Progressive Dimensions was friendly and attentive from the moment I spoke to someone on the phone. It made me feel welcomed and valued as a customer.” -Lisa M. 

Q: Did our staff answer all of your questions?

“A knowledgeable staff who can answer my questions about products, offer recommendations, and provide helpful information about features, benefits, and pricing greatly enhances my shopping experience. It helps me make informed decisions and feel confident about my purchases, Progressive Dimensions answered all of my questions and advised me when I needed it.” -Gina S. 

Q:  How were things during and after installation?

“If I encountered any issues or needed assistance after my countertop was installed, Progressive Dimensions was a phone call away! They answered my calls and emails in a timely manner.” Whether it’s resolving a problem, processing a return, or providing after-sales support, knowing that I can rely on the store’s staff for assistance is crucial.”- John G. 

Q: Overall, what made you choose Progressive Dimensions over another countertop store?

“For my family, it was the personalized service:. When the entire company take the time to understand what I’m looking for and offer relevant suggestions at a great price, I couldn’t imagine spending my hard earned money anywhere else.”- The Nielsens

Overall, positive customer service experiences create a sense of trust, loyalty, and satisfaction, which can lead to repeat business and positive word-of-mouth recommendations. Conversely, poor customer service can deter me from returning to a store and may even prompt me to share my negative experience with others, impacting the store’s reputation.